Shipping policy
Shipping Policy
Last updated: May 6, 2026
Thank you for shopping with Nayora Vital. Please read our shipping policy carefully before placing your order.
Digital Products
Digital products (such as downloads, e-books, or digital files) are delivered instantly via email upon payment confirmation. No shipping is required. Please check your inbox — including your spam/junk folder — after completing your purchase.
If you do not receive your digital product within 24 hours, please contact us at the email address listed on our Contact page.
Physical Products
Processing Time
All physical orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery address and the weight of your order. You will see the exact shipping cost before completing your purchase.
Delivery Timeframes
| Destination | Estimated Delivery Time |
|---|---|
| Domestic | 7–14 business days |
| International | 7–14 business days |
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or other factors outside our control.
International Shipping
We ship worldwide. International orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
We are not responsible for delays caused by customs processing.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number (where available). Please allow up to 48 hours for tracking information to be updated by the carrier.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please:
- Check your tracking information for updates
- Contact your local post office or customs office
- Reach out to us if the issue remains unresolved
We will do our best to assist you, but please note that we are not responsible for delays caused by carriers or customs authorities.
Incorrect Shipping Address
Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at the address on our Contact page — we will do our best to update it before the order is dispatched.
Contact Us
If you have any questions about your order or our shipping policy, please visit our Contact page or email us directly. We aim to respond to all inquiries within 1–2 business days.